This year has brought a real breakthrough in our business. The first 4-5 months were spent searching for suppliers and developing the concept of iPhone Service Buda. We painted and renovated the Bölcső Street site. We went around our circle of acquaintances to get away with the furniture and equipment cheaply. It was our idea from our own point of view that people no longer like to be without their phones because they are already storing more and more personal things on them. It was also a problem that at that time there were still GSM shops / services in the market, where in a good case a not very qualified, less trusting person took the phone for repair for 1-2 weeks. Starting with our own mindsets, we saw what the good direction would be instead. It was then that we came up with the concept of "visual service" as it would be if the repair did not take place behind doors in a sufni, but in front of the customer. We thought it could give us a lot more confidence if we weren’t afraid that something might be stolen from the phone. If everyone sees everything, there is no sackcloth, just the facts. Of course, this immediate repair requires a sufficient amount of stock and a high level of customer service. The lesson was given up for us, so we saw fit to put ourselves in the front desk ourselves at the beginning to experience first-hand feedback. Of course, the date also played a part in this.
On June 3, 2013, our cradle street iPhone service opened, which many people know as iPhone Service Buda to this day. We started with 1 service colleague who has been with us ever since, now as a service manager. The concept of "visual service" was very much loved by our customers, because they could safely entrust the repair to us and even get a little behind the scenes. When designing the service, we also took into account that everyone could feel at home. So in the back we moved a living room with leather sofas, a Nespresso coffee machine, magazines, a mineral water machine. The repairs take approx. 80% of it is completed in roughly 20-30 minutes, so a lot of people are happy to wait for the end to this day.In the meantime, the service palette has been expanded to the entire Apple device family, so we’ve started iPads, iMacs, MacBooks, iPods ... etc. to correct.The mobile phone service market has undergone a bit of renewal, so fortunately more and more people are recognizing the possibility that service providers can become more reliable with a “visual service” concept. At first, we were a little stunned to see market participants advertise themselves as "real visual service" or "the first real visual service," but that 's all it should be. In fact, everyone is just fine with this copy. Both the customer, who can get better service in more and more places, and the market, which can be renewed by the GSM shopkeeper style hidden in the mall underpass, increasingly forgetting, and we too, because we get strong feedback from everyone that this is the way to go.