Smart Clinic Franchise

Invest your money in the 21st century

93% market penetration of mobile devices

The world’s population today has exceeded 7 billion and there are 6.5 billion mobile phones. This means 93% market penetration! In the U.S. alone, there are 185 million smartphone and 147 million tablet users, according to a 2017 survey. An average person owns 2.9 mobile devices, 85% of which are smartphones. Due to the increasing prevalence of mobile devices, more and more people are also looking for service services.

Mobile service is a still untapped, growing market

Our interconnected society is increasingly dependent on reliable mobile devices, smartphones, tablets, and other portable devices. These tools are already expensive enough to be easily replaced by users at any time, so they are increasingly looking for cost-effective repair solutions. Therefore, the mobile service industry has achieved outstanding growth over the past five years:

It generated revenue of $ 1.4 billion
4.9% annual growth
Estimated annual industry revenue 10.9%

The mobile service market in numbers

91% of smartphone owners keep their device with them at all times
30% of smartphone owners have accidentally violated their device in the past year
17% of smartphone owners have repeatedly violated their phone
Accidental damage to mobile devices is 10 times more likely than loss or theft
Europeans spent an average of € 74.6 to repair their damaged phone
50% of college students caused damage to their smartphones

Smartphones currently account for more than two-thirds of mobile phone sales and half of all mobile phone users already have a smartphone. The remarkably fast market adoption of smartphones has necessitated the need for mobile phone repair shops to keep pace with this growing market.

- IBISWorld industry analyst Nima Samadi

How to start mobile phone service?

Start the Smart Clinic Franchise 10-step process

Starting a franchise service may seem like a huge task at first, but it really only takes you a few steps. We are here to support you every step of the way. The average opening time is 120 days, during which time we can take every little step together. Let’s review all the details of what it takes to make the right decision in everything.

Step - Contact us by filling out the form at the bottom of the page and we will call you within 1-2 days to arrange an exact schedule for the next steps
Step - Telephone consultation - In this 30 minute we get to know each other. We get to know each other’s goals and intentions and explain the highlights of what it means to be the owner of a Smart Clinic Franchise. We will learn about the features and benefits of the brand and the bright future of this exciting industry.
Step - Submit a Smart Clinic Franchise Ownership Application Online - Our consultant will send you a short online application form.
Step - Review the Franchise Information Document (FID) - After receiving the application, we will send you an FID. If you have any questions, our consultants are available during business hours.
Step - Participate in the demonstration day - In Budapest, we will review the values and mission of the Smart Clinic brand on the demonstration day. Write down your questions and we will answer everything in person. You will meet with Smart Clinic management as well as existing franchise owners. You will visit a local store to see the location, layout, image and you can chat with our staff, customers. We will discuss the deadlines and start the territorial analyzes. Since choosing the right location is the most important factor, our consultant will help you choose the right location.
Step - Attend a follow-up phone conversation - If you have additional questions after your presentation day, we will be happy to answer you during a follow-up phone conversation.
Step - Sign the franchise agreement - The franchise agreement, together with the terms of our partnership, will be sent to you for signature. Congratulation! You have officially become a member of the Smart Clinic family!
Step - Getting Started - The Smart Clinic team will help you set up your store and help you have all the tools at your disposal and get you started. For some, this initial stage can be daunting, but we’re here to make everything as simple as possible.
Step - Training phase I starts (2 weeks) - Training phase 1 is in line with the initial phase. You and your service professionals will take part in our trainings at the Budapest center. They learn all the details of repairing mobile devices, how the business works, the administrative tasks, and the outstanding treatment of customers.
Step - Start II. training phase (2 weeks) - Training phase 2 begins on the first opening day when we send an instructor to the store to help you get started and build a collaboration for the first two weeks. Our goal is to show you how to work with clients, as customer service is one of the most important areas that sets Smart Clinic apart from other competitors.

FAQ

You can find our answers to the most frequently asked questions here.

+ Since when does the Smart Clinic? More »

The founders of Smart Clinic started their business in 2011 by selling accessories in this sector via the web. In 2013, thanks to the growing customer base, their first service station was opened in Budapest under the name iPhone Szerviz Buda. Expanding its profile in 2015, they are now working not only on Apple, but also on repairing devices from other major manufacturers (Samsung, Sony, LG, Huawei, HTC), this year the name was changed to Smart Clinic. In the same year, they also manufactured displays and opened their second service point. In 2017, based on customer feedback, it became one of the best-known brands in the industry in Hungary.

+ Do I get territorial protection? More »

We provide territorial protection for all our franchise partners. The protection determination area is specifically available. We do not allow multiple franchise partners to operate at the same time, for example under a postcode, or in a city or within a 3 km radius. For the most part, the population of a given protected area is between about 50,000 and 100,000.

+ What can you know about training? More »

Phase I takes place at the Smart Clinic training center (Budapest) - this means a two-week sales and operational training and a technical training of the same length. Subsequently, the II. during the training phase, you will receive additional introduction support in the store with your own Smart Clinic trainer on site. The franchisee is responsible for personal expenses when traveling to the Smart Clinic training center.

+ What competencies can I have? More »

Smart Clinic’s comprehensive “mobile device solutions” business model is unique in this category. There are a number of "mobile phone repair" companies in the market that focus exclusively on the so-called "break / fix" opportunities in the consumer market. Smart Clinic, on the other hand, provides a comprehensive package of services to consumers, municipalities and business owners alike.

+ Marketing, how will my customers? More »

Smart Clinic is a market-leading brand in the industry, known not only in Budapest, but also nationwide. The campaigns were centrally managed. Our marketing department spends millions of forints a month on certain appearances. For an additional fee, you can increase your customer base with localized ads, in which you can count on our expertise.

+ Do I need technical knowledge? More »

You personally will not need technical skills to be successful in this business. Individuals with the technical background needed to succeed can be easily found in most markets (e.g., IT graduates, computer repair professionals, telephone and TV repair technicians). The Smart Clinic training program is designed to impart the necessary skills and knowledge to meet professional challenges.

+ How do I stay afloat in this ever-evolving market? More »

With the help of seconded mentors, Smart Clinic offers ongoing technical updates, webinars, access to private forums, video libraries, and a number of additional forms of support for any new device that appears on the market.

+ Does Smart Clinic improve anything other than mobile phones? More »

Yes. In addition to smartphone repairs, Smart Clinic also services iPad, MacBook and iMac devices.

+ How can I get parts? More »

Smart Clinic provides direct access to its central inventory for all franchise partners. You don't have to look for suppliers, you don't have to bother with warranty administration, you don't have to hire a separate person for that.

+ Does Smart Clinic offer products and accessories? More »

Yes. Smart Clinic offers accessories for resale for all devices included in the repair portfolio. Phone cases, car holders, cables, chargers, etc.

+ Does Smart Clinic sell new mobile devices with service providers? More »

No. Smart Clinic has deliberately set a neutral position in the mobile phone market. We do not sell new phones or enter into such subscription agreements. Thanks to this positioning, most mobile service providers often offer Smart Clinic service services to their customers.

+ Is it possible to open several franchise stores at the same time? More »

Smart Clinic is interested in covering the market in as many locations as possible with the highest quality franchise business to meet growing demands. For this reason, it is very important for us to involve the strongest possible capital partners in the business, who can promote the quality services represented by Smart Clinic.

+ Are there any collaboration (B2B) opportunities with this business concept? More »

Yes, we provide our franchise partners with the opportunity to establish service partner agreements with different types of units and companies. For this, we can provide a draft cooperation agreement, and it is possible to provide a discount within certain limits.

+ What should be the business area? More »

Minimum 30 m² and maximum 100 m².

+ What is the best location? More »

The most ideal location where it is easily accessible by both public transport and car. You can park directly at the store. It is an advantage to have a mobile operator nearby (Telekom, Vodafone, Telenor) who can offer the deal to their customers.

+ What is an ideal franchise owner profile? More »

Smart Clinic is looking for capital-intensive individuals who know the dynamics of generating business turnover. They are able to use their communication skills, sales and marketing skills to create and expand their business, they have an excellent team building ability. Existence of technical knowledge and technological orientation is useful, but not necessary.

+ Do you offer financial financing? More »

Smart Clinic does not currently offer funding, but may also turn qualified candidates to third parties specializing in funding strategies.

+ Required opening hours? More »

Depending on the location, the mandatory opening time interval may vary. Usually 50 hours a week. Mandatory opening hours are recommended on weekdays from 8 to 10 hours long, with occasional opening hours on weekends. In the case of service in a department store, according to the current opening hours.

+ What is the recommended staff? More »

2 main customer service, 2 main service technicians (part-time or part-time), 1 person sales and marketing (usually the owner)

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