With the 3.5m long stereo Sony earphones, you can listen to your favorite songs anywhere, in addition to the best sound quality. In addition, the accessory has a handy control panel that allows you to easily receive or mute your incoming phone calls without taking the device out of your pocket at all.
Customer service: +36 30 630 22 77 For business (B2B) »
Dear Customers! Our service center will be closed between 2024.12.20. and 2025.01.02.! Opening: 2025.01.03. (X)
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Sony Stereo Headset
Features
Receipt options
Depending on yor request, you can choose home delivery or personal pick-up.
Delivery by courier
Our products are delivered to you by our contract partner GLS General Logistics Systems Hungary Csomag-Logisztikai Kft.
Delivery takes 1-3 business days depending on our stock. Delivery time is from 8am to 5pm Monday to Friday. There is no delivery on weekends and holidays.
The delivery service will send a note called "Delivery Notification" to your email address with all the important details (date of delivery, amount to be paid, courier's phone number, tracking number) so you can keep track of when and where your parcel is.
For change of address or any other request, please contact GLS Customer Service at (+36 29) 886 700. For information of delivery, it is easier for everyone to consult the courier company directly. Of course, if you run into problems, please contact us and we'll try to help.
Takeover: Only pick up an undamaged package from the courier. In the event of a visibly damaged package, ask the courier to record the damage, as only then will it be possible to prove further that the ordered product is damaged during transportation.
Payment at the courier is possible in cash and by credit card.
Q&A with home delivery
Are you calling when the package arrives?
We will contact you by phone or send you an email notification if we cannot resolve the delivery within 1 business day. We will then specify the delivery date. Otherwise, we will send you the necessary information about the status of your order via email.
Can I ask the exact time when i wish the courier to arrive?
Unfortunately, since the courier comes with a bulk carrier, you are unfortunately unable to give as exact time. You can specify a longer time in the shipping note when you are staying at the address provided (eg 2 pm to 10 pm).
The courier calls before he comes?
By default, the courier will not call you, so please provide the shipping address, shipping terms, and other notices of delivery as accurate as possible. If you specifically request that the courier call you prior to your arrival, write it in the comment field when ordering and we will forward the request to the courier company.
If I couldn't receive the package, wouldn't I receive it anymore?
If the courier service fails on the day of delivery, they will try again the next business day. This way, if something should happen, you can still pick up the package on the second day, but it will be returned to the store on the third day. In such cases, you may request a re-delivery, but we will charge you an additional re-shipping fee.
If I he does not get here on courier time, who do I look for?
If you have been notified by our company that your parcel has been delivered to the courier service, you may want to call them, since we do not have a specific view of the parcel.
Call the GLS Customer Service at (+36 29) 886 700
Web: gls-group.eu
There was no bill attached, why?
The invoices issued by our company are electronic invoices, so on the day of fulfillment we will send it to the order e-mail address in pdf format. This way, you won't find a paper invoice in the package.
Personal pick up in our stores
1117 Budapest, Bölcső u. 11. - Opening hours
Once your order has been placed, our colleague will contact you within 1 business day to let you know when you can pick up your order at the location you want. When registering, pay attention to the exact contact details so that our colleague can reach you without any problems. If we have the selected product at the selected point of pick-up, it is possible to take over the ordered item (s) even on the day of order.
In any case, please wait for us to contact you regarding your order.
FAQ
You can find our answers to the most frequently asked questions here.We provide a 30-day return option against the 14-day cancellation specified by law. You don’t have to worry that you might not like the product you ordered, it won’t be like it is on our website in reality. By law, all online businesses must provide a minimum 14-day cancellation option for their customers if they have ordered the product delivered to their home. The right of withdrawal does not apply to personal collection. You can find out more about the right of withdrawal here.
Smart Clinic, 1117 Budapest, Bölcső street 11.
Please contact our customer service before returning the product.
It is possible to order online through the webshop, or you can buy the accessory in person in our stores. We are currently unable to accept orders on other platforms. A webshop order takes a maximum of 2 minutes.
When ordering via the webshop, our colleagues will indicate by email or phone when you can receive the product. In the case of a product in stock, this is possible even on the same day.
If the product is in stock in another store, it will take 1-2 working days before we can deliver it to our desired store. Our colleagues will still indicate when the product can be received.
Of course, we also recommend. So if you still don't like the product, we can show you an alternative right away. There are some products that cannot be unpacked so that we can sell them to another buyer later, in such cases unfortunately there is no opportunity to try the product.
No, unfortunately we cannot repair under warranty, but of course we are at your disposal within the framework of such problems beyond the warranty. In such cases, it is advisable to contact the manufacturer of the product and discuss further. There have already been examples where the manufacturer has reimbursed the customer for the repair costs, but this is judged on a case-by-case basis, which is unfortunately quite a long time and the outcome is uncertain.
Yes of course. We help you put it free of charge and we guarantee it. If we spoil it during loading (it will be bubbly, it will not lie down properly), we will also replace it free of charge. You don’t have to worry about maybe ruining the stacking at home.
We cannot guarantee the glass foil brought, nor do we undertake to apply it.
We only know the date of delivery, within which we are unable to influence or determine the time of delivery, because it depends on the route of the courier. On the morning of the day of delivery, you will receive an email from the courier service stating the tracking details and the courier’s phone number. If you contact him, he can provide more accurate information.
+ If not all the ordered products are in stock, will you send the products in stock separately? More »
Not by default. We will wait for the order and deliver it at the same time. However, it is also possible to share the order if the customer requests it. Also, we also recommend it in some cases (especially if you have a product in your order that is uncertain as to availability). For shared orders, only the first package will be charged a shipping fee. We will bear the shipping costs of the second package.
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